mystery shopping2


Mystery Shopping

hl mysteryshopping en


Mystery Shopping is the best method when it comes to objective measurement of the quality of service. The demands on our Mystery Shoppers are high - they have to resemble typical customers and have to adapt to new situations and circumstances in an unbiased manner. Our Mystery Shoppers are trained by market psychology experts.


Our market-psychological expertise allows us:

•  to identify appropriate drivers for a valid assessment of service quality,
•  to measure reliably and accurately and
•  to provide expert advice on strategic implementation.